How to Fix the Ring Camera Offline Issue?

The Ring camera is one of the top security cameras of all time. If you are in need of an excellent security system, the Ring camera is perfect for you. With the help of this camera, you can watch over your family and loved ones from anywhere in the world. You just need to connect this camera to the WiFi and set it up correctly to make the most of it. However, there are several issues you could face with this camera. Such as the Ring camera offline is a common issue that users face.

If you are wondering why do my Ring cameras keep going offline, we’ve got you. We have made this post to help users with this issue. This blog will consist of the reasons responsible for the camera being offline. Then, we will discuss the methods you can use to fix the Ring camera keeps going offline issue.

Why Does My Ring Camera Keep Going Offline?

The Ring camera is offline when the camera doesn’t have a proper WiFi connection or power source. Without a stable WiFi connection or power source, the camera will not work at all. Thus, rendering the Ring camera offline. If your camera is having trouble connecting to the WiFi, there could be causes for that as well. Some common reasons are as follows:

These are the common factors responsible for the Ring camera keeps going offline. Further, we will cover the troubleshooting methods to fix the issue.

Troubleshooting the Ring Camera Offline Issue

Now that you know the reasons for the Ring camera keeps going offline, you can fix it. You must fix the issue to get the camera back on track. There are several methods you can use to fix the issues within the camera. You can try the following ways to resolve the issue:

Check the Power Source

The camera requires a reliable power source to function effectively.
Without a proper power source, the camera will not work at all.
Thus, ensure to plug the camera into a stable power source.
Check the current power source of the camera and ensure it’s working.
Otherwise, you must plug the camera into another power source.

Fix the Router Issues

Due to issues within the router, you can have trouble forming a connection.
Thus, you must fix your router before you connect your camera to the WiFi.
You need to ensure the router is working properly before you connect it to the camera.
To fix the issues, you can try rebooting, firmware updating, or resetting it.
Now, try reconnecting the camera to the WiFi and this should fix the Ring camera offline issue.

Power Cycle the Camera

You can try power cycling the camera to fix the Ring cameras keep going offline issue.
The power cycle fixes any minor glitches or bugs within the camera.
To power cycle the camera, power off and unplug the camera from the power source.
Now, give the camera some time to cool down.
After a few minutes, you can power the camera back on.
This should eliminate the Ring camera keeps going offline issue.

Use the Correct Password

If you are using the incorrect WiFi password while connecting the camera to the WiFi.
You cannot connect the camera to the WiFi using the wrong WiFi password.
Therefore, ensure to use the correct WiFi to form a connection between them.
Another reason could be, you have recently changed the WiFi password of the router.
In this case, you need to reconnect the camera to the WiFi with the correct password.
This should fix the why Ring camera keeps going offline issue.

Move the Camera Closer to the WiFi

Another common reason for the Ring camera offline issue is the distance.
When there’s too much distance between the devices, they have trouble connecting.
A common reason why the Ring is offline but WiFi is working.
Thus, you must install the Ring camera inside the router’s range to form a connection.
You can also consider moving the router closer to the camera for a seamless connection.
Now the Ring camera keeps going offline issue should be gone.

Reset the Camera

When none of these methods are working, you must reset the camera.
The reset fixes all glitches and bugs within the camera.
The reset procedure might differ according to the camera model.
But, you can reset the camera using the Setup button.
All you need to do is press the Setup button and hold it.
After some time, you can release the button and the reset is complete.
You can find the correct procedure for the reset in the manual.
This should fix the Ring camera keeps going offline issue.

These are some effective troubleshooting methods to fix the Ring camera offline issue. Now, the camera should be connected to the WiFi properly. You can also consider connecting the Ring camera to another WiFi. We hope you understood why does Ring camera go offline along with the troubleshooting methods. If there are any other issues you are facing with your camera, you can get in touch with our expert team right now.

FAQs

Why is my Ring camera not connecting to WiFi?

There could be numerous reasons for the camera not connecting to the WiFi. Check your router and ensure it is functioning correctly. Sometimes due to router issues, you are unable to form a connection. There could be issues with the app as well. You can try uninstalling the app for some time. After some time, reinstall the app and the issue should be gone. If the app requires an update, update it, and then reconnect the camera to the WiFi.

Why is the Ring camera offline but WiFi is working?

If you are sure your WiFi is functioning properly, there could be issues within the app as well. Check the distance between the router and the camera. When there’s too much distance, the camera can have trouble detecting the network. You can try power cycling or resetting the camera to fix all glitches in the camera. After that, you can reconnect the camera to the WiFi and it should form a connection effortlessly.

How to connect the Ring camera to a new WiFi?

To connect the Ring camera to another WiFi, you need to log into the user interface. Open the Ring app on your smartphone and then go to the WiFi settings of the app. From the settings, select the camera you want to change the WiFi off. Now, from the WiFi settings, select another network and enter the password. Give the Ring camera some time to connect to the WiFi network successfully.