Geeni Camera Offline: Meaning, Causes & Fix
If you see your Geeni Camera Offline, there is probably a significant problem with it. In case you notice that your Geeni camera shows offline or Geeni camera not connecting, you need to check your WiFi network or internet connection. The offline Geeni outdoor camera problem does not appear out of nowhere.
Geeni camera goes offline when something is wrong with your device, which might be anything. Your camera will undoubtedly experience a problem if it is acting strangely, is not receiving enough power, or has weak bandwidth.
We do, however, think that any problem is resolvable by doing the required troubleshooting procedures. However, it becomes crucial for you to understand what is actually causing the problem to manifest itself on your device. After that, fixing the issue independently will be much simpler for you. So let’s start by discussing why Geeni camera keeps going offline.
Why does My Geeni Camera keep Going Offline?
Do you have any idea why is your Geeni camera not connecting? Let us inform you that there may be a number of causes for the Geeni camera disconnecting problem. In this section, we have made an effort to list all the possible reasons for this problem. Check this out for your reference, please:
- WiFi issue
- Outdated firmware
- Due to Changes in your router Settings
- Power outage or power Surge
- Wrong Password
- Hardware issue
- The Camera is Too far from Router
- The network is not working with 2.4GHZ Freq.
How to Fix Geeni Camera Offline Issue ?
The Geeni camera offline issue can be fixed proactively with the help of the troubleshooting steps given below. Follow the instructions given below in order to fix the Geeni camera not connecting problem:
1. Reboot Router & Camera
Turn Off the Geeni camera first. You have the option of taking the camera’s battery out and putting it back in once some time has passed. After that, go to your router and press the power button to turn it off. After some time has passed, turn the router back On.
Please see if the offline Geeni camera problem is still present. If so, move on to the next action.
2. Change the WiFi Freq.
Don’t try to connect your camera to a 5GHz network, please. Only 2.4GHz networks are supported by Geeni cameras. If you try connecting your camera to a 5GHz network, the Geeni camera goes offline.
3. Update the Geeni App
If you still come across the Geeni camera not connecting problem, make sure you update the Geeni app to the latest version. Go to the Play Store or App Store to check for the latest app updates.
4. Check For the Geeni Server
In some cases, users observe their Geeni camera keeps going offline because of the server issue. If the Geeni camera offline issue occurs, make sure you check whether the mobile app is working fine or not. You may experience some functionality or user interface issues during the server downtime.
5. Change the Position of the Camera
Make sure the Geeni camera is not placed far away from the router. If it is placed too far away, you will definitely observe your Geeni camera not connecting issue.
6. Reset the Genni Camera
You can restore it to the factory settings if your Geeni shows offline. Your camera’s reset button should be pressed for 10 seconds. While your Geeni camera resets to its default settings, let go of the button.
7. Check for the Router Firmware
Are you still wondering why is my Geeni camera offline? Well, login to your wireless router and check for the latest firmware updates on your device. If there are any updates available for your router, please follow the on-screen prompts to update the device.
8. Reconnect the WiFi
After the reset, you need to reconfigure your Geeni camera using the Geeni mobile app. Open up the Geeni app and add your camera to the account. Follow the in-app prompts to set up your device once again.
Finally, the Geeni camera keeps going offline issue will be fixed. You will successfully remove the Geeni camera offline problem.
Final Word
The Geenie camera offline issue was the sole topic of this page. We enumerated a variety of causes for the Geenie camera keeps going offline problem. Additionally, we led you through the troubleshooting techniques to assist you in resolving your camera’s offline issue.
If you need any additional help or have any questions, we advise that you contact our support staff.
FAQs
Is the Geeni Network Down?
You may notice your Geeni camera’s network down if it is going offline every now and again. Make sure the camera is placed well within the range of the WiFi router.
How do I Update My Geeni camera?
You can use the Geeni mobile app to check for the latest updates. If the updates are available, follow the on-screen instructions to upgrade your device.
How Many Devices Can Connect to Geeni Camera?
You can add as many as four or five cameras to the Geeni app. However, the number of devices you are allowed to add to your app depends on the subscription plan you are enrolled into.
Does Geeni Camera Need a Subscription?
Although it is not mandatory to enroll into a subscription, we do suggest our users to get one in order to experience additional functions and features.
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