How to Fix Eero Keeps Going Offline Issue?

Are you searching for how to get Eero back online? Well, you must have noticed that your Eero keeps going offline again and again. No issues, as we are here to help you with your query. Let us tell you if your Eero says offline but connected to the internet, it means there’s some issue with your router itself.

The problem is not at all a serious one and you can stay assured as we can resolve this in a few steps. To be able to remove this issue in easy steps, it is important that you try to identify the root cause of the problem. Once you become aware of the reasons why is your Eero offline, the troubleshooting process won’t take much time.

So if you want to learn how to get Eero back online, you must refer to each section of this page carefully, or else you may face more troubles.

Why does My Eero keep Going Offline?

If your Eero keeps going offline every now and again, there must be several reasons contributing to the occurrence of this problem. Here are a few causes of why Eero says offline but connected:

Outdated Software
Poor Router/extender Placement
Hardware issue
The network cable is damaged
Outdated firmware
Wrong Wifi Network
Incomplete Setup

We hope now you know why is my Eero offline. Now that you are aware of the causes of the Eero offline issue, please proceed with the Eero troubleshooting instructions.

How to Troubleshoot the Eero offline issue ?

In this section, you will learn how to get Eero back online. Simply refer to the steps and perform them on your WiFi system. Follow the Eero troubleshooting steps in a given order:

1. Power Cycle Your Device

Firstly, power cycle your whole WiFi system. Simply, power Off the Eero WiFi router and unplug its power cable from the wall outlet. Wait for a few seconds and then reinsert the power adapter of the Eero router back into the wall outlet.

2. Relocate the Eero Node

If Eero keeps going offline even now, please find a suitable place for your router. The Eero offline issue will show up on your device for sure if it is surrounded by other WiFi gadgets, metal items, water tanks or aquariums, or microwave appliances. These devices tend to interrupt your Eero router’s WiFi capabilities. As a result, your router is unable to broadcast strong WiFi signals.

Make sure you relocate your router to a better location. Keep your router a little above the ground level to avoid interruptions.

3. Reset Eero Router

Still, if your Eero says offline but connected, it indicates that the issue is with your router itself. In this case, we can consider resetting the Eero WiFi router. Locate the reset button and press it. Keep the Eero router reset button pressed for at least 10 seconds. Once the router resets, you need to set up your device once again.

4. Fix Hardware Issues

If you are wondering why is my Eero offline even now, please check for the hardware issues on your device. Make sure there are no signs of wear and tear or physical damage on the Eero wireless router.

5. Update the Firmware

If your Eero keeps going offline even after attempting the aforementioned steps, please update your router’s firmware. Login to the Eero WiFi router and check for the latest updates. Follow the on-screen instructions to bring your Eero WiFi device to the most recent version.

6. Check WiFi Connections

Now, check if the Eero offline issue is still there or not. If the issue persists, ensure your device is connected to the Eero WiFi network. Try connecting to your modem directly using an Ethernet cable. If you are able to access the internet directly through the mode, it means your router is culpable. In case you can’t access the internet through the modem, go to the next step.

7. Contact ISP

Get in touch with your internet service provider. Check with them whether there is any temporary network outage in your area. In most cases, the server is found under maintenance at your service provider’s end.

8. Contact Our Support

If you still see your Eero offline, please feel free to talk to our support team for more help. Our support team consists of experts who bring several years of extensive experience in problem-handling and WiFi issues.

Conclusion

This page discussed everything about the Eero offline issue. In simple words, if your Eero says offline but connected, it means that there is an issue with your router. In case the Eero keeps going offline again and again, it indicates that the issue is related to frequent network drop-offs.

We hope this page was helpful to you and that it helped you to learn how to get Eero back online. If you want answers to your queries or have any doubts, please feel free to get int touch with us. Our support team will help you in the best possible way.