Simplisafe Camera Offline: Causes and Top Fix

If your SimpliSafe camera keeps going offline, it indicates that there is some serious issue with your camera. If you observe your SimpliSafe camera disconnected, you got to check your internet connection or the WiFi network. The SimpliSafe outdoor camera offline issue does not come out of the blue, all of a sudden.

The SimpliSafe camera offline occurs only when there is something wrong with your device, and it could be in any terms. If your camera is behaving abnormally, not getting an adequate power supply, or the bandwidth is not strong, the issue is sure to pop up on your camera.

Well, we believe that no issue is permanent and it can be fixed by going through the necessary troubleshooting steps. However, it becomes important for you to learn what really is causing the issue to show up on your device. After that, you will find it way easier to fix the problem on your own.

Why My SimpliSafe Camera keeps Going Offline?

Are you wondering why is your SimpliSafe camera offline? Let us tell you there can be several reasons behind the SimpliSafe camera disconnected issue. We have tried to cover all the causes of this issue and put them down in this section. Please have a look for your reference:

Poor WiFi Connections
Outdated Firmware
Poor bandwidth
Damage Power Supply
Battery is low
The QR code not working
Hardware issues
Server outage
Poor placement of SimpliSafe camera
The router or camera is overheating

So these were most of the common reasons why SimpliSafe camera keeps going offline. Now, you may go ahead to read our next section about how to fix the SimpliSafe outdoor camera offline issue without any fuss.

How to Fix Simplisafe Camera Offline Issue?

Has your SimpliSafe camera disconnected all of a sudden? No issues, we can fix it for you! We have put down the easiest steps that will help you fix the issue if you see your SimpliSafe camera keeps going offline again and again:

Reboot Camera and Router

First of all, power Off the SimpliSafe camera. You can choose to remove the battery from the camera and reinsert it after waiting for a few minutes. Thereafter, go to your router and power it Off using the power button. Wait for some time and then turn On the router once again.

Please check if the SimpliSafe camera offline issue persists. If yes, go to the next step.

Fix All Interruptions (Remove Other Devices)

Cross-check if there are any devices that may be causing interruptions on the WiFi network. Devices like microwave appliances, WiFi gadgets, and other smart-home items can cause interruptions in the network. Sometimes, if there are multiple thick walls around the router, the WiFi network loses its strength. As a result, the SimpliSafe camera keeps going offline.

Test the Power Supply

Check whether sufficient power is being supplied to your router and the camera. The camera works with a battery, but you must check the power supply when it is kept on charging.

Reset Simplisafe Camera

Still, if your Eero says offline but connected, it indicates that the issue is with your router itself. In this case, we can consider resetting the Eero WiFi router. Locate the reset button and press it. Keep the Eero router reset button pressed for at least 10 seconds. Once the router resets, you need to set up your device once again.

Change WiFi Password

Please ensure that you have entered the correct password in the SimpliSafe camera to connect to WiFi. If you don’t know your password, kindly login to your router and change the WiFi password. If you still observe your SimpliSafe outdoor camera offline, please follow the next steps.

Change Your Router Admin Panel

Login to your router’s admin panel to make sure unnecessary services are not active on the network. Make sure the IP filtration or VPN service is not active on the network. If they are, kindly disable them by following the on-screen instructions.

Move the Camera Close to Router

If the SimpliSafe camera keeps going offline even now, please bring your camera a little closer to the router. If you can’t move the camera, kindly relocate your wireless router. A minimum of 70% signal strength is required for your camera to work properly.

Set the 2.4GHZ Frequency

Make sure you are not trying to connect your camera to a 5GHz network. SimpliSafe cameras only support a 2.4GHz network. Make sure your router’s settings are configurted according to these rules.

Contact Your ISP

If you observe your SimpliSafe camera disconnected, please talk to your service provider. If there is an internet outage in your area, you must wait for a few hours.

Charge Your Camera Battery

If you still see your SimpliSafe camera offline, the last step will surely fix the problem. Make sure you replace your SimpliSafe camera’s battery with a new one. Finally the issue will be resolved.

Final word

This page was all about the SimpliSafe camera offline issue. We listed a number of reasons why the SimpliSafe camera keeps going offline. Moreover, we walked you through the troubleshooting tips and tricks to help you come out of the offline trouble on your camera.

We suggest that you get in touch with our support team for more assistance in case you face any trouble or have any queries.

FAQs

How do I Connect My SimpliSafe Camera to Wi-Fi?

You can connect your camera to the WiFi network using the SimpliSafe mobile app. Download and install the app on your smartphone. Open the app, add your camera to the account, and follow the on-screen instructions to connect your camera to the WiFi network.

Do SimpliSafe Cameras Work Without the internet?

No, SimpliSafe cameras can’t work without an access to the active internet connection. Make sure you keep your cameras connected to the internet service at all times.

How does the SimpliSafe Camera Work Without Subscription?

SimpliSafe camera may work without a paid subscription. However, there are certain restrictions on the free plan and that is the reason most users prefer buying a premium plan.